Help and support
Stuck on something? Most answers are in the user guide or below. If not, email us at hello@drivecultureapp.com and a real person will get back to you.
Quick answers
My drive stopped recording or looks wrong.
On iPhone, open Settings → Drive Culture → Location, choose Always and turn on Precise Location. On Android, turn on Use precise location and set the app’s battery use to Unrestricted. Don’t swipe the app closed while recording.
Part of my drive is a dashed line.
That stretch wasn’t recorded, usually because the app was swiped closed or the phone lost GPS. It doesn’t count toward your top speed.
Who can see my speed?
Only you. Everyone else sees your drive’s distance, time and climb.
I forgot my password.
Tap Forgot password? on the Sign in screen and we’ll email you a 6-digit code (check your spam folder). Signed up with Apple or Google? Use that button again.
I only see Island roads and events.
Tap Lower Mainland or Both at the top of Explore, Roads, Clubs or Events.
Directions open the wrong app.
Change it in Settings → Directions. If an app isn’t installed, its directions open in your browser.
I can’t check in at an event.
Make sure you’re marked as going, it’s within 2 hours of the start, and you’re within 1 km of the meeting point.
The text is very large or very small.
The app follows your phone’s text size. The largest accessibility sizes are capped in a few places so every screen still fits.
How do I report someone or something?
Tap ••• on any post, comment, message, listing, profile, club, event, road or route to report it or block the person.
Your account
Delete your account · Privacy policy · Community guidelines · Join the beta